- Pays
- Mozambique
- Ville
- MAPUTO
- Lieu de travail
- MAPUTO-JULIUS NYERERE(MOZ)
- Société employeur
- TotalEnergies Marketing Moçambique, SA
- Domaine
- Commerce
- Type de contrat
- CDI
- Expérience
- Minimum 6 ans
Contexte et environnement
Market in which the position operates : Price regulated market – for fuel only. Aggressive competition.
Typology of contacts related to the position : Internal & external
Stakeholders connected to the position : Service station dealers, MANCOM, Municipalities.
Contacts related to the position : Level 3: level 2 + The position requires negotiation skills
Reflection horizon of the position : Medium-term (1-3 years)
Time horizon for the position’s reflection : Implement instructions by optimizing processes
Activités
The Retail Manager position is responsible for :
– To effectively manage and minimise HSE risk within area of responsibility by ensuring:
* Compliance with all HSE Policies, rules, guidelines and legal requirements
* Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies
* That HSE competency requirements are identified & enforced within area of responsibility
– Know, respect and ensure compliance with the Company’s Code of Conduct.
– Ensures that all the group procedures, tools and methods related to the network are fully understood and implemented
– Implements the sales and credit policy defined by the Network Director.
– Ensure achievement of Fuel and non-Fuel targets and manages achievements along the year.
– Recruit new dealers as per the group procedures and practices and negotiate in order to sign the contract and assess dealer
performance.
– Ensure profitability achievement using the provided tools (P&L, TEMPO,…)
– Supervises the Top Service campaigns and associated animation events (dealers’ convention, pump attendant contest…);
– Organize the training sessions for the Network teams and stations staff so to develop the organization competences, in connection
with the DC Trainer;
– Proposes the qualitative and quantitative objectives for the NTW Director’ approval so as to meet the return of investments
objectives, monitor the sales performances and correct the deviances.
– Prospect new partners with assistance of its sales forces and NTW Developer, according to the Network development strategy
defined by the NTW Director
– Is responsible for respecting the credit policy, covering the outstanding values and meeting the account reconciliation objectives.
– Develop the competencies of the sales forces by training, motivating, meeting and assistance.
– Ensure respect and implementation of the retail priority controls
– Retail contract management
– Control daily station’s activities, manage staff, and ensure customer satisfaction.
Profil du candidat
Qualification level required for the position : Level 6 = Bachelor’s or equivalent level
Technical skills required for the position : – Inventory & Stock Management – Financial Acumen – Digital & Retail Management Tools
– Compliance & Safety Standards – Sales – Technical Knowledge of Retail Equipment
Behavioral competencies required for the position : – Interpersonal skills – Communication Skills – Leadership & Team Management
– Emotional Intelligence – Problem-Solving & Decision-Making – Time Management & Organization
Language skills required for the position : – Portuguese – English
Certification required for the position : No
Specific knowledge required for the position : Knowledge about the products Service station environment and invariants
Level of experience required for the position : Minimum: 4–5 years in retail or sales, ideally with team supervision.